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Whether one teaches at the university, secondary, or elementary levels, all teachers encounter combative students. Mary Bart (2012) writes, “Even if you do everything right, there will be students who push your buttons.” However, many teachers struggle with how to handle disciplinary problems with these students. The following are methods that I find effective when dealing with a challenging student either in my online university classrooms or in email interactions with traditional, ground students:
Via Becky Roehrs
Killing with kindness really is the best route-plus following your own class guidelines and your school/college's guidelines.