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Note: This list, written in 1996 by Phil Agre is the best advice I can give people who are helping novice users with computer issues. Phil Agre was a visionary technologist and this list was up on his website forever but has been up and down lately so I am reprinting it.
Computer people are generally fine human beings, but nonetheless they do a lot of inadvertent harm in the ways they “help” other people with their computer problems. Now that we’re trying to get everyone on the net, I thought it might be helpful to write down everything I’ve been taught about helping people use computers.
Via Elizabeth E Charles
