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Volunteers play an important role across society, yet their contribution to the vitality of businesses and communities is often unrecognised and undervalued. This research examines key factors in the resourcing and efficacy of training for volunteers within the South Australian Country Fire Service. The findings indicate that volunteers use skills gained through formal and informal vocational education in the public safety sector in other parts of their working life and greater recognition of this process is warranted. The study offers a localised case study which nevertheless adds to the broader knowledge base around volunteer recruitment, retention and training across Australia.
